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Delivery Information

DELIVERY INFORMATION

Delivery information and charge

Orders placed via coolboysshoes.com and coolgirlsshoes.com can be delivered to anywhere in the world.

Orders placed before midday on a working day will be dispatched the same day. Orders are sent with Royal Mail or UK Mail and delivery times will depend on the delivery option you select. Please use the tracking number in your dispatch confirmation email to track your parcel. If you are unable to track your parcel please contact our Customer Services department quoting your order number. Orders placed on a non-working day or after midday on Friday will be dispatched the next working day (for our purposes a ‘working day’ is Monday to Friday, not including UK bank or public holidays). Once your order has been dispatched we are unable to change the delivery address.

We offer three options for UK delivery.

  1. Our Basic delivery option costs £2.50 and is sent by Royal Mail, it takes up to 7 working days from dispatch.
  2. Our Standard tracked delivery option costs £5.99 per order and is sent via Royal Mail, it takes 2 working days from dispatch. Royal Mail will attempt delivery and leave a card with instructions if the customer is not home. On a Tracked service customers can arrange 1 free re-delivery or collect from the local Post Office or Sorting Office. You will be sent a tracking code once the order is dispatched.
  3. Our Express delivery service costs £7.50 per order is sent by UK Mail and offers the option of delivery the following working day. For orders placed before midday on a working day we will aim to have these delivered the next working day. A signature on delivery is required. UK Mail will attempt delivery and leave a card if the customer is not home. They will then re-attempt delivery the next working day. After that the parcel will be held at the depo for 5 days awaiting the customers response. Delivery times may vary depending on the exact location that the goods are to be delivered to. We are unable to deliver the next day to addresses in the following postcode areas: BT, GY, HS, IM, JE, KW, PA61-PA75, PH30, PH41-PH44, ZE.


International delivery

We offer a tracked and signed for service via Royal Mail for all International deliveries:


Speed

All our tracking and signature services aim to deliver to Europe within 3-5 working days from dispatch and worldwide within 5-7 working days from dispatch. This can vary based upon the handling of the item by the receiving postal authority. There can be delays in getting through customs.

Cost 

Europe Zone: £20

World Zone 1: £25

World Zone 2: £35


Europe zone comprises the following countries:
Albania Denmark (EU) Kyrgyzstan Russia
Andorra Estonia (EU) Latvia (EU) San Marino
Armenia Faroe Islands Liechtenstein Serbia
Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
Azores (EU) Georgia Macedonia Spain (EU)
Balearic Islands (EU) Germany (EU) Madeira (EU)

Sweden (EU) Belarus Gibraltar (EU) Malta (EU) Switzerland
Belgium (EU) Greece (EU) Moldova Tajikistan
Bosnia Herzegovina Greenland Monaco (EU) Turkey
Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
Canary Islands Iceland Netherlands (EU) Ukraine
Corsica (EU) Irish Republic (EU) Norway Uzbekistan
Croatia (EU) Italy (EU) Poland (EU) Vatican City State
Cyprus (EU) Kazakhstan Portugal (EU)
Czech Republic (EU) Kosovo Romania (EU)

World Zone 1 covers all countries, not defined as being in Europe or World Zone 2.
World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2 covers the following territories:
Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
Fiji French Polynesia French South Antarctic Territory Keeling
Kiribati Macao Nauru Island New Caledonia
New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
Norwegian Antarctic Territory Papua New Guinea People's Democratic Republic of Laos Pitcairn Island
Republic of Singapore Solomon Islands Tahiti Tokelau Islands
Tonga Tuvalu US Samoa Western Samoa

 

INTERNATIONAL DUTIES AND TAXES


Please note that for international shipping outside of the UK the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country.