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Terms & Conditions

1. Right of cancellation and returns, refunds policy

 

Cool Boys Shoes and Cool Girls Shoes are a brand of Angela Brown Classics

If you are not satisfied with your purchase then please fill out the returns form on the website to let us know if you would like to exchange or return your order.

You can do this up to 14 days from receipt for a full refund but you must follow the guidelines below:

The item must be packed in its original branded box with all branded promotional materials intact including tissue paper and labels.

The goods must be completely unworn.

Please ensure that you package the item securely so that it will arrive with us without sustaining any damage.

We recommend that you use a carrier which will insure the value of your package as it is your responsibility until it is received by our warehouse and the cost of postage must be paid by you.

Please ensure you include a copy of your despatch note or order confirmation showing your RMA number so we can identify your return.

Returns will not be accepted after 14 days without prior written agreement from Cool Boys Shoes/Cool Girls Shoes. If we do accept the return then we will issue you with a voucher for the current value of the goods. The voucher will be valid for six months and can be used to pay for any item on our website. Please note that we do not give 'change' for vouchers which must be used in full at the time of purchase.

Please send returns to:

Angela Brown Classics

1 Alvin Street 

Gloucester

Gloucestershire

GL1 3EJ


Cancellation:

Angela Brown Classics abides by the Distance Selling Regulations 2000 which gives you the right to cancel your order for a full refund. Order cancellations must be made in writing to angela@angelabrownclassics.co.uk before 2pm on the day of ordering, cancellations after this time cannot be accepted as the order will already have been processed and despatched.

Faulty Items:

If, in the unlikely event your item is faulty, please contact our care department quoting your order number, name and the reason for the return and tell us if you would like a refund or replacement. Note you have 14 days from receipt of the item to return it to us.

If you return goods bought online, the purchasing contract is cancelled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.

If the goods arrive damaged, please contact Cool Boys Shoes/Cool Girls Shoes for a full refund/replacement. Faulty goods are fully-refundable, inclusive of delivery and return.

Please inform our customer services within the first 24 hours of arrival, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.